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ECOMMERCE FAQS

 

Do you ship to my country?

For orders from harpercollins.co.uk, we ship to people in the UK: England, Northern Ireland, Republic of Ireland, Scotland and Wales.

Do you ship to the Channel Islands? Yes we do, the price of your order will be calculated at checkout.

 

Can you ship to a PO Box box?

No, we don’t ship to PO Box addresses.

 

Can I change my shipping address?

No because we send our products out quickly, so your order may be on its way to you.

 

If I place an order today, when will I get it?

We’ll email you confirmation soon after you place your order. We process orders within two business days, and you should receive your order within 3 to 5 working days.

 

When will you ship my pre-order item?

We’ll ship your order as soon as it’s available. We’ll send you a shipping confirmation email with a tracking number so you’ll know when it’s on its way. We won’t charge your credit card until we ship your order.

 

Can you gift wrap my order?

No, we don’t offer gift-wrapping.

 

How do I cancel my order?

For digital products: If you want to cancel a pre-order, please check the cancellation terms in your order confirmation. If you want to cancel your order, please email our Customer Service team and include your order number. You can’t cancel titles available for immediate download.

For physical products: We send these out quickly, so it’s not always possible to cancel your order as it may be on its way to you. If you want to cancel your order, please email our Customer Service team as soon as possible, and include your order number. If we can’t cancel your order before it’s left the building, we’ll arrange for a return. You’ll need to pay for any return shipping fees.

 

What is your return and refund policy?

We issue refunds on a case-by-case basis. If you’d like to return your order for a refund, please email our Customer Service team within 30 days of getting your order, and include your order number.

 

How do I return my order?

For digital products: It’s not possible to return these but if you have a question about your download that isn’t answered in our FAQs, please email our Customer Service team and include your order number.

For physical products: Please return these to us within 14 working days of your purchase. We’ll then refund the amount you paid. We reserve the right to charge you for any return shipping fees. If you’re returning anything to us by post, please make sure it’s unused, and send it to us at:

Web Customer Services
HarperCollins Publishers
Westerhill Road
Glasgow
G64 2QT

We reserve the right to issue refunds. Please email our Customer Service team if you have any questions that aren’t answered in our FAQs.

It’s not possible to return our Print on Demand products unless there’s a manufacturing issue or product defect. This doesn’t affect your statutory rights.

 

What can I do if my order arrives damaged?

We’re sorry your order arrived damaged. Please email our Customer Service team within 30 days of getting your order, and include your order number.

 

What can I do if I don’t get an order confirmation email?

Please check your email spam or junk folder in case your order confirmation is in there. If not, please email our Customer Service team and include your order number.

 

What can I do if I don’t get my order?

Please email our Customer Service team and include your order number.

 

What can I do if I have an issue with an ebook?

eBooks bought via the HarperCollins website can be read on the Glose app. For instructions to download the Glose app and start reading, please our Start Reading page. Our ebooks are secured by Glose. This means you can download your ebook to a limited number of ereader devices, and it can’t be shared, copied, pasted, or printed. For further information, visit Glose.